Director of Patient Services
Tricia is a seasoned healthcare leader with over 15 years of experience across subacute rehabilitation, skilled nursing, assisted living, and home care. Driven by a people-first philosophy, she is deeply committed to patient advocacy, operational excellence, and empowering care teams to deliver compassionate, high-quality care. Tricia has held progressive leadership roles including Assistant Director of Nursing, Director of Nursing, and Executive Director, and currently serves as Director of Patient Services for Marquis Home Care, where she oversees clinical operations, quality outcomes, and team development. A Maria College graduate, she blends clinical expertise with strategic leadership, regulatory knowledge, and a strong focus on culture, accountability, and communication.
Director of Therapy
Jennifer Glindmyer brings 17 years of healthcare experience, including 14 years in home care and nearly 5 years with Marquis, to her role as Director of Therapy. Her career spans inpatient rehabilitation and 11 years in management and leadership, guiding teams to provide skilled, compassionate care.
She holds multiple OASIS Specialist-Clinical certifications and specializes in neurological injuries—including spinal cord injury, CVA, TBI—and the geriatric population. Jennifer is motivated by service, professional growth, and leading high-performing teams to consistently improve patient outcomes.
Her leadership style focuses on pace-setting and fostering a service-driven culture, empowering teams to deliver individualized care with compassion and excellence.
Director of Business Development
Christina Barry brings 20 years of healthcare experience, including 5 years in home care and 5 years with Marquis, to her role as Director of Business Development. She is driven by a passion for improving patient outcomes and helping individuals remain safe and independent in their homes for as long as possible.
Her professional background includes leadership roles in admissions, clinical evaluation, social work, marketing, and community sales, giving her a comprehensive understanding of both patient needs and healthcare partnerships. Christina specializes in working with geriatric patients, their families, and interdisciplinary professionals to ensure seamless care coordination.
As a leader, Christina is committed to empowering her team through guidance, collaboration, and shared accountability to achieve meaningful results.
Fun fact: For the past three years, Christina has taken a boxing class three times a week—an energizing and effective way she stays focused and relieves stress.
Director of HR
With over six years of healthcare experience, Deborah brings a strategic, people-centered approach to her role as Human Resources Director at Marquis Home Care. Since joining Marquis in August 2025, she has focused on aligning people strategy with organizational goals to build compliant, high-performing teams. Deborah partners closely with executive leadership on employee relations, talent strategy, and regulatory compliance across unionized and non-unionized environments, and is known for leading with clarity, professionalism, and a commitment to transparency, accountability, and sustainable organizational growth.
Therapy Clinical Manager
Elsa Smith is a licensed Occupational Therapist with 8 years of home care experience, including 5 years with Marquis. She specializes in OASIS assessment, care coordination, and clinical operations, supporting high-quality, compliant services across diverse patient populations.
Her experience spans direct patient care and clinical management, including interdisciplinary collaboration, staff education, documentation oversight, and process improvement to enhance patient outcomes and agency performance. Elsa is passionate about patient-centered care and strengthening systems that support both clinicians and the communities they serve.
Her leadership philosophy emphasizes collaboration, support, and accountability, empowering clinicians to deliver excellent care while maintaining regulatory integrity and operational efficiency.
Fun fact: Elsa is fluent in written and spoken Albanian.
Outreach Specialist
Nicole Lichty brings 6 years of healthcare experience, including skilled nursing and assisted living, and 1 year with Marquis, to her role as Outreach Specialist. She is passionate about helping patients remain in the place they love most—their own home—while recovering or aging with dignity.
Her expertise includes referral coordination, care transitions, patient and family education, and building strong partnerships with hospitals, physicians, and senior communities. Nicole’s approach focuses on listening first and collaborating with patients, families, and care teams to create individualized care plans that support independence and quality of life.
Fun fact: A lifelong Capital Region resident, Nicole enjoys exploring local trails and farmers’ markets with her family, always seeking new ways to stay active and healthy.
ALP Services Specialist
With 20 years of healthcare experience—including 12 years in home care and 5 years with Marquis—Cheriene brings a strong clinical foundation and patient-first approach to her role as ALP Services Specialist. Her background as an LPN field clinician allows her to bridge hands-on care with a deep understanding of home care operations and referral workflows. Driven by patient advocacy and satisfaction, Cheriene specializes in clinical assessment, service coordination, and supporting referral partners with clear communication, efficient problem-solving, and patient-centered solutions that ensure timely, high-quality care.
Director of Quality Assurance
With 18 years of healthcare experience, including 14 years in home care and 9 years with Marquis, this Director of Quality Assurance combines clinical expertise with a strong drive for excellence in care delivery. A Physical Therapist by training, she is motivated by improving outcomes through high-quality standards, problem-solving, and meaningful support of both clinicians and patients.
Her experience spans acute care, inpatient rehab, outpatient therapy, and home care, along with leadership roles in staff education, precepting, and OASIS quality oversight. Her areas of expertise include geriatric physical therapy, OASIS compliance and data accuracy, performance improvement, and home health outcomes analysis.
Her leadership philosophy centers on empowering teams, fostering professional growth, and uniting staff around a shared mission to meet—and exceed—organizational goals.
Fun fact: She and her twin sister were Division I soccer captains in Buffalo, NY, and later played semi-professional soccer in Rochester, NY.
Outreach Specialist, Certified Home Care
Nancy Van Allen brings 27 years of healthcare experience to her role as Outreach Specialist with Certified Home Care. A Licensed Mental Health Counselor, Nancy has dedicated much of her career to supporting at-risk youth through mental health counseling and later serving as an Intake and Admissions Manager for a residential treatment center.
Her background in intake management, admissions, and mental health counseling allows her to connect patients, families, and referral partners with compassion and clarity. Nancy is motivated by helping others and by working alongside colleagues who share a strong commitment to quality care and service.
Guided by a deeply personal care philosophy, Nancy approaches every patient as if they were a member of her own family—treating each individual with integrity, empathy, and respect while striving to ensure the best possible care.
Director of Intake
Sariena Dennis brings 9 years of healthcare experience, including 1.5 years in home care and with Marquis, to her role as Director of Intake. Her background spans skilled nursing facilities, mental health, and specialty care in ENT/allergy, giving her a broad clinical perspective that informs her operational leadership.
She specializes in intake operations, including referrals, authorizations, staffing, and data management (HCHB/Worldview), while leading her team with a focus on accuracy, efficiency, and measurable growth. Sariena is committed to optimizing workflows and enhancing patient experiences through strong clinical insight and collaborative leadership.
Fun fact: “Intake isn’t for the weak, and you’re only as strong as the team beside you.”
Bill and Revenue Analyst
Charles Schramm brings 26 years of healthcare experience, including 25 years in home care and 5 years with Marquis, to his role as Bill and Revenue Analyst. An experienced Occupational Therapist, Charles has also served as a Rehab Supervisor/Clinical Manager and Business Operations Manager, giving him a well-rounded perspective on clinical and operational workflows.
He holds a Bachelor of Science in Occupational Therapy from the University of New England and has expertise in durable medical equipment. Charles is motivated by the personal impact of home care, seeing firsthand how patients function in their daily lives and improving their quality of life.
He believes that energetic and compassionate care together drive a positive patient experience.
Fun fact: Charles is an avid New England sports fan.
Care Coordinator
Chrystal Anyos brings 14 years of healthcare experience, all in home care, including 5 years with Marquis, to her role as Care Coordinator. She is motivated by helping patients remain safely in their homes and by supporting growth opportunities within the agency.
Her expertise includes developing, managing, and adjusting nursing schedules, ensuring timely start-of-care visits, and optimizing workflows to allow room for growth and additional services. Chrystal’s leadership philosophy centers on accountability and collaboration, listening closely to the needs of clients, caregivers, and families while leading with empathy and clear expectations.
Fun fact: A natural problem solver, Chrystal enjoys tackling scheduling puzzles and believes a little kindness goes a long way.
Medical Coder
With 30 years of healthcare experience, including 15 years in home care and over 2.5 years with Marquis, Mauren brings deep clinical knowledge and technical expertise to her role as a Medical Coder. She plays a critical role in ensuring accurate documentation, compliance, and quality across patient records.
A graduate of Physical Therapy and Nursing in the Philippines, Mauren’s background spans Quality Assurance, OASIS review, Plan of Care development, and medical coding. Her diverse clinical and administrative experience allows her to approach documentation with both clinical insight and regulatory precision.
Mauren holds a Bachelor of Science in Nursing, a degree in Physical Therapy, and is a Certified Coding Specialist (CCS). Her areas of expertise include medical coding, OASIS review, and Plan of Care writing, supporting accurate diagnoses and optimized reimbursement.
Her professional philosophy centers on clear, respectful communication and precise documentation, ensuring that every patient record accurately reflects the care provided and supports high-quality outcomes.
Fun Fact: Mauren enjoys taking on new challenges and truly loves working at Marquis.
Clinical Supervisor
With over 25 years of healthcare experience, including 6 years in home care and 3 years with Marquis, Heather LaCasse brings deep clinical expertise and a patient-first philosophy to her role as Therapy Supervisor.
Heather’s passion as a physical therapist has always been centered on the patient. Whether providing direct care, helping individuals achieve meaningful goals, or empowering her therapy team, she is driven by strong clinical decision-making and collaboration to ensure every patient receives the highest quality of care.
Her professional background spans outpatient, acute, and home care settings, giving her a well-rounded and adaptable clinical perspective. Heather holds a Master’s Degree in Physical Therapy, is Certified in Mechanical Diagnosis and Therapy, and is a Certified OASIS Reviewer for the Home Care Setting.
Heather’s areas of expertise include orthopedics, OASIS review, and utilization management. As a leader, she sets high standards, encourages innovation, and prioritizes evidence-based care to positively impact both patient outcomes and team success.
Outreach Specialist
A proud Amsterdam, NY native, Emily Gavry brings a natural talent for connecting people and building community to her role as Outreach Specialist at Marquis Certified Homecare. With a background rooted in creativity and communication, Emily approaches outreach with authenticity, energy, and a genuine passion for service.
After studying art at Northeastern University in Boston and spending several formative years in New Orleans, Emily honed her communication and relationship-building skills before returning home in 2012 to invest in the region she loves. Today, she proudly supports patients, families, and referral partners across Montgomery, Fulton, and Schoharie counties, strengthening relationships, expanding access to resources, and helping ensure individuals receive the care and support they need.
Outside of work, Emily co-owns The Sol Squeeze, a local Main Street shop known for records, screen-printed apparel, and community-driven good vibes. And when she’s not attending events or collaborating with referral partners, you’ll most often find her on the sidelines—cheering (loudly) for her sons, Errol and Sol.
